Oasis88 Privacy Policy – Malaysia Personal Data Protection

1. Policy Introduction & Scope

Oasis88 values the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we manage your personal information when you visit oasis88.onl, use our mobile app or register as a member of the oasis88 platform.

This document applies to all users of the oasis88 platform, including general visitors, registered members, and prospective members in the process of registering. By using our platform, you agree to the terms set out in this Privacy Policy.

This policy is drafted in accordance with applicable personal data protection laws in Malaysia. oasis88 is committed to ensuring your personal information is handled with full responsibility, transparency, and integrity at all times.

2. Information We Collect

Oasis88 collects your personal information through several means: information you provide directly when registering or using the platform, information collected automatically as you browse our website, and information we receive from legitimate third parties such as identity verification providers.

Information you provide directly:

• Full name, date of birth and identification card number (for KYC verification purposes)
• Active email address and mobile phone number
• Full current residential address
• Bank account or digital wallet details for deposit and withdrawal purposes
• Identity document copies submitted during the KYC process
• Communication details you share when contacting our support team

Automatically collected information:

• Your IP address, web browser type, and device operating system
• In-platform activity data including games played, total wagering amounts, and transaction records
• Login session details including time, date and duration of use
• Cookie data and similar tracking technologies (further details in Section 6)
• Mobile device information when you use the oasis88 app

3. How We Use Your Information

Oasis88 uses collected information solely for legitimate and necessary purposes in operating the platform and delivering the best experience to every member. The following are the primary purposes for which your personal data is used:

• Account management – Creating, verifying, and managing your member account, including a secure login process.
• Transaction processing – Ensuring deposits, withdrawals, and all financial transactions on the platform are processed accurately and securely.
• Legal compliance – Meeting KYC, anti-money laundering (AML), and regulatory requirements set by the relevant authorities.
• Service communications – Sending important notifications related to your account, transactions, security updates, and policy changes.
• Fraud prevention – Detecting and preventing fraudulent activity, account abuse, and cybersecurity threats.
• Personalised experience – Tailoring content, promotions, and game recommendations based on your preferences and playing habits.
• Customer Support – Helping you resolve any issues or enquiries submitted through our support channels.
• Analytics & improvement – Understanding how the platform is used to develop new features and improve the overall user experience.

4. Information Sharing With Third Parties

Oasis88 understands that your trust is our most valuable asset. We do not share, sell or disclose your personal information to third parties without your consent, except in the following legally permitted situations:

• Approved service providers – Companies that help us operate the platform, such as payment processing providers, KYC service providers, and server infrastructure suppliers. They are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
• Legal requirements – When we are legally required to disclose information by a court, regulatory body, or government authority with valid jurisdiction.
• Financial crime prevention – In cases involving suspected fraud, money laundering, or illegal activity, we may share necessary information with the relevant authorities.
• Business transfer – In the event of a merger, acquisition, or business asset transfer, your personal information may be transferred to the successor entity, provided that equivalent privacy policy standards are maintained.

5. Security & Data Protection

Oasis88 continuously invests in the latest cybersecurity infrastructure to ensure your personal data is protected at all times. Our security measures encompass multiple layers of technical and administrative protection.

• 256-bit SSL Encryption that protects all communications between your browser and our servers from interception.
• Two-factor authentication (2FA) available to all member accounts to prevent unauthorised access.
• 24/7 security monitoring with an automated intrusion detection system that responds to real-time threats.
• Strict internal access controls — only authorized personnel may access members' personal data, and only to the extent necessary to perform their duties.
• Regular security audits conducted by independent parties to identify and address any vulnerabilities in the system.
• Encrypted data backups to ensure service continuity and data protection in the event of a system failure.

While oasis88 takes all reasonable measures to protect your data, no security system can guarantee 100% absolute protection against all cyber threats. You also play an important role in keeping your account secure by using a strong password and never sharing your login credentials with anyone.

6. Cookies & Tracking Technology

Oasis88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

Types of cookies we use:

You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the oasis88 platform. Essential cookies cannot be disabled as they are required for the platform's core operations.

7. Your Rights As a User

As an oasis88 member and data subject, you have certain rights regarding the personal information we hold about you. oasis88 fully respects and facilitates the exercise of these rights.

To exercise any of the above rights, please contact the oasis88 support team via live chat on our platform or by emailing [email protected]. We will process your request within 30 business days of receipt.

8. Storage & Data Retention Period

Oasis88 retains your personal information for as long as your account is active or as long as necessary to fulfill the purposes stated in this Privacy Policy. Data retention periods are also governed by applicable legal requirements.

• Active account data – Retained for the entire duration your account remains active on the oasis88 platform.
• Financial transaction data – Retained for a minimum of 7 years after a transaction occurs, in line with financial and tax regulatory requirements.
• KYC Documents – Retained for a minimum of 5 years after account closure, in compliance with anti-money laundering (AML) requirements.
• Support communication logs – Retained for 2 years for reference and dispute resolution purposes.
• Anonymised analytics data – May be retained longer as it no longer contains personally identifiable information.

Once the retention period expires and there is no longer a legitimate reason to retain the data, oasis88 will securely and irreversibly delete or anonymise your personal information.

9. Links & Third-Party Services

The oasis88 platform integrates with several trusted third-party service providers to ensure smooth and secure operations. Each provider is carefully vetted and subject to rigorous security assessments before being granted access to any part of our systems.

Third-party providers we work with include:

• Payment processors – To facilitate deposit and withdrawal transactions via FPX, digital wallets, and other supported payment methods.
• KYC provider – Independent identity verification services that help us authenticate the documents submitted.
• Cloud Infrastructure Provider – Server and data storage services that keep the platform running stably and securely.
• Game software providers – Developers of Slot Games, Live Casino, and fish shooting games that supply gaming content on our platform.

Each of these third-party providers is bound by strict data processing agreements and is only permitted to use your information to the extent necessary for their designated service purpose. oasis88 is not responsible for the privacy practices of any external websites or services you may access independently.

10. Contact Us & Policy Amendments

If you have any questions, concerns, or requests regarding this Privacy Policy or how oasis88 handles your personal data, please do not hesitate to contact us through the following channels:

• Live Chat – Available 24 hours a day, 7 days a week, directly on the oasis88 platform
• Email – [email protected] (we aim to respond within 24–48 business hours)

Oasis88 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements or improvements to the services we offer. Any material changes will be communicated to registered members via a platform notice or email at least 7 days before the changes take effect.

Your continued use of the oasis88 platform after the effective date of any amendment constitutes your acceptance of the latest version of the Privacy Policy. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable version.